Refund policy

Return & Refund Policy

Effective Date: June 30, 2026

At TryOne, every product is made especially for you after your order is placed. Because our products are printed on demand, we kindly ask you to review our return policy before making a purchase.

1. Returns

We accept returns only under the following circumstances:

You received a damaged product.
You received a defective or misprinted product.
You received the wrong item or an incorrect size due to our error.

To be eligible for a return or replacement, you must contact us within 7 days of receiving your order.

2. Proof Required

To help us verify your request, please provide:

Your order number.
An unboxing video (strongly recommended).
Clear photos of the product showing the issue.
Photos of the original packaging and shipping label.

Failure to provide sufficient proof may result in the return or replacement request being declined.

3. Items That Cannot Be Returned

Since every product is printed specifically for your order, we do not accept returns or refunds for:

Change of mind.
Ordering the wrong size.
Incorrect color or design selected during checkout.
Minor color variations due to digital printing.
Normal measurement tolerance of up to ±0.5 inch.
Products damaged due to misuse, improper washing, or normal wear and tear.

Please refer to our Size Guide before placing your order.

4. Wrong Size Ordered

If you ordered the wrong size, we are unable to offer a free return or exchange because each item is custom-made.

If you would like another size, you can place a new order at your own expense.

5. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, misprinted, or incorrect:

Notify us within 7 days of delivery.
Share the required photos and unboxing video.
Once approved, we will arrange a replacement or issue a refund, depending on the situation.

6. Lost Orders

If your order is confirmed as lost in transit by the courier partner, we will either:

Send you a replacement at no additional cost, or
Issue a full refund.

7. Delivery Issues

If an order cannot be delivered due to reasons such as:

Incorrect or incomplete shipping address.
Customer unavailable after multiple delivery attempts.
Customer refuses delivery.
Customer requests return after shipment.

the shipment may be returned to our fulfillment partner.

Re-shipping charges may apply before the order can be dispatched again.

8. Refund Process

Once your request is approved:

Refunds will be processed to your original payment method within 5–7 business days, or
A replacement order will be produced and shipped as soon as possible.

Processing times may vary depending on your payment provider.